Guest Directory
Hotel Bonavia

Dear guests,

welcome to the heart of Rijeka – a city rich in history, culture, and vibrant energy. We’re delighted you've chosen Grand Hotel Bonavia for your stay, whether you're here for business, leisure, or a special occasion.

Our dedicated team is here to ensure that every detail of your stay is comfortable, relaxing, and filled with memorable moments. At Grand Hotel Bonavia, we offer more than just a place to stay – we provide an experience that reflects the spirit and warmth of the city.

Thanks to our prime location, you’ll have easy access to all of Rijeka’s main attractions. The city is full of stories and discoveries waiting to be explored, and if you need any recommendations or assistance, our front desk team is always happy to help.

We also invite you to enjoy a culinary journey in our restaurant, where our talented chefs craft delicious dishes inspired by local flavours and seasonal ingredients. Treat yourself to a taste of Croatia, served with care and passion.

Should you need anything during your stay, a simple phone call is all it takes – we’re here for you. Your comfort, safety, and satisfaction are our top priorities.

We value your feedback, as it helps us continue improving and exceeding your expectations. Please don’t hesitate to share your thoughts, comments, or suggestions with us.

We hope this directory will help you find the information you need, introduce you to the services we offer, and guide you to experiences that will enrich your time with us.

Thank you for choosing our hotel. We wish you a pleasant and memorable stay!
 

Grand Hotel Bonavia Team

Wireless internet access (Wi-Fi) is available throughout the hotel. For assistance with connecting, please contact the front desk.

To make an outside call, please press 0.
To call another hotel room, press 6 followed by the room number.
To contact the front desk, dial 6100.

Telephone charges are calculated according to the hotel's current price list. For more information, please contact the front desk.

Postal items can be handed in at the hotel front desk.

EMERGENCY MEDICAL ASSISTANCE 194/112

FIRE DEPARTMENT 193/112

POLICE 192/112

0+0043 Austria

0+0039 Italy

0+0049 Germany

0+007 Russia

0+00386 Slovenia

0+0041 Switzerland

0+0044 Great Britain

0+0031 The Netherlands

0+0033 France

0+00420 Czech Republic

0+00421 Slovakia

0+0034 Spain

0+0032 Belgium

0+0045 Denmark

0+00380 Ukraine

In order to ensure you have a pleasant stay and to prevent any misunderstanding during your stay in our hotel, please observe the following house rules:

• Hotel accommodation may only be used by guests who are properly registered at the front desk. On the day of arrival, please check in from 2:00 PM.

• On the day of departure, please check out of your room by 11:00 AM. Staying in the room after this time will incur an additional day-use charge. For the possibility of a late check-out, please contact the front desk.

• In case of early departure, please notify the front desk no later than 10:00 AM the day before. Otherwise, the hotel reserves the right to charge the full amount of the stay.

• For shorter stays, please make payment upon arrival. For longer stays, payment is required every seven days. All additional services used during your stay (e.g. telephone, minibar, etc.) will be charged subsequently, in accordance with the current price list.

• Parking spaces cannot be reserved in advance and are charged daily, according to the current price list. Upon arrival, please register your vehicle or motorcycle at the front desk. Otherwise, the hotel does not assume responsibility for any damage caused in the parking area.

• For your safety and privacy, a safe is available in each room. The hotel is not responsible for valuables left in the room. Please report any lost or found items to the front desk.

• In case of technical issues or other concerns related to your room, please contact the front desk.

• For your own safety and the safety of your children, please follow all warning signs, restrictions, and instructions provided by hotel staff. Do not leave children unattended. Please report any situation that may endanger the health or safety of guests or staff to the front desk immediately.

• Please take care of the hotel’s property and equipment. Bedding, towels, and other items must not be removed from the room. Guests are responsible for any damage caused by them or persons under their responsibility and are required to compensate the hotel for such damage.

• Visitors are not allowed in rooms without prior approval from the front desk.

• Pets are allowed for an additional fee, in accordance with the current price list. Pets are not permitted in hotel restaurants or other food and beverage outlets.

• Smoking is not permitted in any indoor area of the hotel.

• Please avoid disturbing the peace and quiet between midnight and 7:00 AM.

• Guests who do not comply with these house rules or who disturb other guests or staff may be asked to leave the hotel. Any intentional damage will be charged to the guest.

• By using hotel accommodation, it is understood that the guest is familiar with and agrees to these house rules and conditions.

• Please report any complaints or comments during your stay so we can respond promptly and improve your experience.

On the day of departure, please check out of your room by 11:00 AM. Keeping the room beyond this time will result in an additional day-use charge. For the possibility of a late check-out, please contact the front desk. To avoid early morning queues at the reception, you may settle your bill the evening before.

You can pay your bill using the following credit and debit cards: Eurocard/Mastercard, Diners, Visa, Maestro.

A first aid kit is available at the front desk. Due to legal regulations, we are not permitted to provide any medication not included in the first aid kit. For more information about doctors and pharmacies, please refer to the “Additional Services” section.

Wake-up calls are available upon request. Please contact the front desk.

All mail and messages are kept at the front desk, where you can collect them at your convenience.

All found items are stored safely. Please contact the front desk for assistance.

For assistance with your luggage or temporary storage, please contact the front desk.

Beverages from the mini bar are charged according to the price list and added to your room bill. Please record your consumption on the provided form and hand it in at the front desk. If you require a refill or have any additional requests, please contact the front desk. Kindly refrain from using the mini bar for other purposes.

* The list of TV channels and radio stations is subject to change without prior notice.

A safety deposit box is available in your room. Instructions for use are provided on the safe. The hotel is not responsible for valuables left in the room. Please report any lost or found items to the front desk.

The "Do Not Disturb" sign placed on your door will be fully respected. If you do not wish to receive phone calls or wish to resume receiving them, please inform the front desk.

Towel replacement is available daily. Bed linen is changed every two days or as needed. If you require additional pillows, sheets, towels, or toiletries, our staff will be happy to assist.
To support environmental awareness and responsible energy use, please leave only the towels you wish to have replaced in the bathtub or shower.
For further information, please contact the front desk.

In the wardrobe, you will find a laundry and ironing request form, along with a laundry bag. Please fill in the form clearly – keep the first copy for yourself and place the remaining copies in the bag together with the laundry. Leave the bag in a visible place in your room.
Laundry and ironing services are charged according to the current price list. Dry cleaning is available Monday to Friday, from 7:00 AM to 2:00 PM. Items received between 7:00 AM and 10:00 AM will be returned the same day by 6:00 PM. Items received after 10:00 AM will be returned the next day by 6:00 PM.
For any additional information, please contact the front desk.

Available upon request. Please contact the front desk.

Local voltage is 220 V.

To help save energy and protect the environment, please keep windows and doors closed while the air conditioning or heating is in use. In case of difficulties or questions, please contact the front desk.

Pets are allowed for an additional fee, according to the current price list. Please note that pets are not permitted in food and beverage outlets.

Despite regular maintenance, it is possible that something in your room may not be working properly. Please notify the front desk by 10:00 PM. Any issues will be resolved as quickly as possible.

Start your day with a rich buffet breakfast or enjoy meals specially prepared as part of your half-board package.
Meal service hours:

• Breakfast: 6:00 AM – 10:00 AM
• Lunch: 12:00 PM – 3:00 PM
• Dinner: 6:00 PM – 9:00 PM

Located on the hotel’s ground floor. For more information, please contact the front desk.

Cafe Bar Dante is located above the reception and is open Monday through Saturday from 7:00 AM to 9:00 PM. It is the perfect spot for a relaxed coffee, your favorite dessert, or simply enjoying time with friends in an elegant setting.

For a great start to your day and added comfort, we recommend our in-room breakfast service.
Please hang the completed breakfast order form on the outside of your room door by 5:00 AM at the latest.
This service is subject to an additional charge, according to the hotel’s current price list.

If you are unable to use one of your meal services at the restaurant, please cancel the meal and request a lunch package at the front desk no later than 8:00 PM the day before.

The wellness and spa area is located on the lowest floor of the hotel. The wellness centre features a Turkish and Finnish sauna, a relaxation zone with chromotherapy, massage rooms, and a selection of face and body treatments.
For prices, additional information, and reservations, please contact the wellness reception or dial 6175.

Take advantage of the fully equipped fitness room, located within the wellness centre.
For more information, please contact the wellness reception or call 6175.

The hotel offers two meeting rooms with capacities of up to 30 and 60 people. Jozefina and Lujzijana can be combined into one larger venue with a total capacity of up to 130 participants.
For more information, please contact the front desk.

The Karolina Conference Room accommodates up to 80 people.
For more information, please contact the front desk.

The Moretto Meeting Room accommodates up to 10 people.
For more information, please contact the front desk.

A fully equipped business centre is located on the hotel’s first floor.
For more information, please contact the front desk.

If you require medical or dental assistance, please contact the front desk staff. Medical and dental services are charged directly by the doctor or dentist.

For all information or to order a taxi, please contact the front desk.

We are fully committed to environmental protection and sustainability, and have adopted our own sustainable business policy. Our goal is to reduce the environmental impact of hotel operations by applying best practices and using natural resources responsibly.

We know that you care about the environment too, so we kindly ask for your support in achieving our goals by following these simple measures:

• Water Conservation
  Water is a precious and limited resource that directly affects the environment. Please help us reduce consumption by turning off the tap while applying shampoo or brushing your teeth.
• Energy Conservation
  Please turn off any lights you do not need. As the room temperature is controlled by an automated air-conditioning system, we kindly ask you to keep all windows and doors closed for optimal system performance.
• Waste Reduction
  Please dispose of all waste and cigarette butts in the designated bins.
• Preventing Water and Soil Pollution
  To minimize the risk of pollution, please handle oily liquids and fuels with care. In case of an accident, please contact our staff – they will assist you and provide absorbent materials if needed.

Please familiarize yourself with the evacuation routes and exits displayed on the inside of your room door. By acting responsibly, you contribute to your own safety and the safety of other guests and hotel staff.
Please be cautious at all times to avoid the risk of fire.

• Call the front desk at 6100, state your room number, and clearly describe the situation.
• If the room is filled with smoke, cover your mouth, nose, and eyes with a damp cloth or towel.
• Leave the room and close the door behind you.
• Follow the green emergency exit signs in the hallways.
• Do not use the elevator, as it will stop functioning in case of emergency. Use the stairways as indicated on the evacuation plan.

• If the door is not hot, carefully open it and proceed to the nearest evacuation exit.
• Take your room key with you in case you need to return if the exit path is blocked.
• If the hallway is filled with smoke, cover your mouth, nose, and eyes with a damp cloth or towel.
• Stay low to the ground – smoke rises, and the air is cleaner closer to the floor.
• Follow the green emergency exit signs and use stairs, not elevators.

• If the door is hot, do not open it.
• Use wet towels, sheets, or clothing to seal the door and air vents to prevent smoke from entering.
• Call the front desk (6100) and inform them of your exact location.
• Stay calm and wait for further instructions.
• Stand by the window to make yourself visible to emergency responders.

• Smoking is strictly prohibited in all indoor areas of the hotel.

• Do not leave electrical devices, burning candles, or similar heat sources unattended.

  Thank you for your understanding and cooperation.

Room service is available daily from 6:00 AM to 10:00 PM by calling 6817. The service is charged according to the hotel’s current price list.
A delivery fee of €6.00 applies per order.

For your convenience, please call 6817 after your meal so that we may collect the trays.

Payment is possible exclusively in euros and by credit/debit cards: Eurocard/Mastercard, Diners, Visa, Maestro.